Dreams - Bristol Cribbs Causeway

After paying for our purchase we were told that the items were collection only. Store staff would not help me load my items after I’d hired a van at my expense. I wish I was told this before paying as I would not have bothered. I hurt my back lifting the items on my own as staff stood and watched me struggle.

Door was half open, not sure whether shop was open. Very jumpy salesperson who was paranoid about us walking in and contaminating the area. Started a confusing explanation of how we should/shouldn't touch anything, then diverted his attention to another group who walked in, as if they were more important. In the end the sheet of tissue we were given was ripped and useless after sitting on the edge of a few mattresses and I got the impression it was all just a face value attempt at being hygienic. Sales person needs to be calmer, more realistic about what the store is trying to achieve. I will be very careful about how I interact with others but if I was concerned about contracting anything I wouldn't be in the store. Calm down, do your best with hygiene and be pleased people want to shop. Noone asked if we wanted help with actually choosing a mattress.

Door was half open, not sure whether shop was open. Very jumpy salesperson who was paranoid about us walking in and contaminating the area. Started a confusing explanation of how we should/shouldn't touch anything, then diverted his attention to another group who walked in, as if they were more important. In the end the sheet of tissue we were given was ripped and useless after sitting on the edge of a few mattresses and I got the impression it was all just a face value attempt at being hygienic. Sales person needs to be calmer, more realistic about what the store is trying to achieve. I will be very careful about how I interact with others but if I was concerned about contracting anything I wouldn't be in the store. Calm down, do your best with hygiene and be pleased people want to shop. Noone asked if we wanted help with actually choosing a mattress.

Door was half open, not sure whether shop was open. Very jumpy salesperson who was paranoid about us walking in and contaminating the area. Started a confusing explanation of how we should/shouldn't touch anything, then diverted his attention to another group who walked in, as if they were more important. In the end the sheet of tissue we were given was ripped and useless after sitting on the edge of a few mattresses and I got the impression it was all just a face value attempt at being hygienic. Sales person needs to be calmer, more realistic about what the store is trying to achieve. I will be very careful about how I interact with others but if I was concerned about contracting anything I wouldn't be in the store. Calm down, do your best with hygiene and be pleased people want to shop. Noone asked if we wanted help with actually choosing a mattress.

Door was half open, not sure whether shop was open. Very jumpy salesperson who was paranoid about us walking in and contaminating the area. Started a confusing explanation of how we should/shouldn't touch anything, then diverted his attention to another group who walked in, as if they were more important. In the end the sheet of tissue we were given was ripped and useless after sitting on the edge of a few mattresses and I got the impression it was all just a face value attempt at being hygienic. Sales person needs to be calmer, more realistic about what the store is trying to achieve. I will be very careful about how I interact with others but if I was concerned about contracting anything I wouldn't be in the store. Calm down, do your best with hygiene and be pleased people want to shop. Noone asked if we wanted help with actually choosing a mattress.

I was called after placing an order and told that the lead time was much longer than previously expected. I have now a month without a bed, upsetting!

We returned to the store to order our mattress and when we asked for help both assistants on the floor were reluctant to help and discussed between them who would record the sale. When we were seen to the assistant openly discussed with her colleague that the other member of staff who should have been present was "still in the bathroom" and that he "went at the same time every day". Personally I don't think it's appropriate to be making jokes about a colleague's toilet habits in front of customers.

Paid around £900 for a mattress and 2 pillows, when delivered, mattress was not the one we ordered as well as wrong size, after ringing to complain, you did little to help correct this except offer to get the one we should of had out to us, plus a meaningless £50 voucher which is a little to late to use now, also we spent 5 days on a wrong size and uncomfortable mattress, with the amount of money I paid, I expected alot more from you as a company, I now, after sleeping on the wrong mattress have to go back to work with neck and back pain, I think you need to step up and raise the bar as a company

Confusion about prices delivery dates and charges for removal of old sofa bed and warranty price and length of time.

The lady, Caroline, was very good but was with a customer when we wanted to buy. David took over but made a mistake with our name. He said it was impossible to correct and spoke to the manager who also said it was impossible to correct. So we are concerned that the warranty may not be valid. What sort of computer system is it that does not allow you to alter things!!! Supposing he had got the bed wrong!! We have been promised a revised order sheet by post but I have my doubts as to whether it will arrive. The manager was also involved over another query and was most unhelpful. It was just the same sort of attitude when we bought our previous beds from you some years ago