Dreams - Bristol Cribbs Causeway

It wasn't an amazing retail experience, but I didn't expect it to be. The staff were helpful but shopping for a bed is dull for someone like me. The shop was relativity characterless and slightly grubby looking.

Applying for interest free credit- credit check with Barclays took a long time. Assistant kept me well informed though.

Bed not available in store to view

Because I never give 10/10

I felt the explanation of mattresses was rushed

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I was satisfied , isn't that enough, it's a shop after all.

I believe that your computer system could be improved. We made a purchase of three mattresses, two singles and a double, and after the invoice had been printed decided to buy the underbid drawers, this purchase was then added to our order, thus our order was amended and a second confirmation was emailed out to us. However the drawers did not appear on the amended invoice. When I contacted the store I was assured that the drawers had been added to the order but your system did not allowed the amendment. Surely this is something that could be adjusted so that the customer has some printed acknowledgment or the final order.

Sales service was prompt - almost too much so as we were the only customers in the store. Not enough time left to digest information

Was told there was a 30 day trial period for every mattress. When it came to purchasing the mattress I was told that it did not apply unless I purchased a £45 mattress protector which I felt was overpriced. I was also told i could not use my student discount as I had 'already walked in the store'. I wasn't really sure what that meant so I have lost out on saving a lot of money. The insurance details were also not properly explained it was just sprung on me at purchase. The price of the pillow was also not made clear until I went to purchase. More explanation required.