Dreams - Bristol Cribbs Causeway

Cost of the item. £450 for a bed base is overpriced, purchased the Classic D Ottoman Spent £1,117 and no discount offered

I am not sure about the quality as didn't receive the product yet! Beds/mattresses were quite dirty!

Were not in store long enough to appreciate everything

The time it takes for the company used to process your order when taking out the interest free credit option. We had to wait over 30 minutes for them to get back to the shop assistant.

I was satisfied with the overall experience and the assistant Melanie was very friendly and helpful. I was not highly satisfied only because we were offered a 0% monthly scheme payment option but then refused this because I am a student. I would have liked to have known this was not an option originally as we got our hopes up.

only when reading through my contract did I realise my e-mail address had been wrongly recorded so phoned the store to correct this error

I was satisfied.

We entered the store twice within 20mins. On the first ocassion we were given advice by a woman about the different mattress types - very helpful. When we re-entered, having decided we definitely wanted to purchase the mattress and bed base, we approached another member of staff (simply because he was available). He was helpful, although after asking if we had been dealt with by someone else earlier, he seemed less 'friendly'. The sale was completed, but in a way that felt he was disappointed he could not put his own name to the sale.

Long time for delivery of item

Joe (store manager) who assisted us quickly understood our needs and made a suitable recommendation. Purchase was quick and delivery options were great.