Dreams - Bristol Cribbs Causeway

I was happy with the service but it o say I was highly satisfied implies that I came skipping out if the store happy to have just parted with a lot of money.

Everything was absolutely great but was busy and had to wait a while for assistance.

I never give top ratings for any survey as nobody is perfect

The home delivery took about a week from the order date.

Everything was fine just the price was a bit high, but I needed a mattress and it suited my style of bed

The staff were very good and showed a lot of knowledge about the products in store. However, i feel that there could be more products on display.

I cannot understand why delivery is an extra charge. there are no options to collect the item locally so don't really want hidden charges. delivery should be included in the price.

The price was higher than expected

We visited the store twice, the first occasion was to see the bed I had seen online in person and then find a suitable mattress. All of this visit was done to a very high standard from the staff at the store. The second visit was to order the bed, however there was a delay in being served.

Jonathan was very helpful and knowledgable, however his colleague interrupted us a couple of times to ask for his help with her customer. He explained he was with customers and she made us feel that her customers were more important than we were.