Dreams - Bristol Cribbs Causeway

THE PRICE PAID WAS NOT DISCOUNTED AS MUCH AS WE WOULD HAVE HOPED

it is always more expensive than I think buying a decent mattress and bed

Found that delivery times were quite long. And extra money required for Saturday delivery. Given the prices of the items I would expect all delivery to be free.

The lady that served us did not take any interest in what we wanted, it felt like a tick box exercise. She assumed we wanted the first delivery date and put the order through even though we said we wanted a Saturday delivery. She then had to change everything and didn’t tell us there was a charge for Saturday delivery. She clearly wanted our sale and then to push us out the shop as quickly as possible. There was no real customer service there at all!

Could have been cheaper!

Mattress not yet delivered.

We went at about 4.00pm on bank holiday Saturday. It had been a busy day. The store workers were tired and were keen to get away. nevertheless they were attentive and friendly. They did not mention during the initial conversation that there would be a charge of £49 for returning an Eve mattress, which is not payable when purchasing directly from Eve.

Only not highly satisfied because of the price of the bed & mattress.

Everything was fine until we came to process the order...your IT payment system failed, the lady dealing with us and the store manager tried their best to rectify it but could not. After many apologies and some considerable time waiting they had to contact another store so that we could make payment. The were then issues as to how the other store could take payment for an order that had not been completed. Eventually we could pay and the manager was speaking to the IT people to rectify the problem. It took a good 10 mins plus just to be able to pay

Prices a tad higher than some other places