Dreams - Bristol Cribbs Causeway

Delivery time and prices are expensive

I thought the price was to dear and no room for a discount. Because we have used you before was the reason we bought

Not really.

Price seemed a bit higher than anticipated.

Our sales advisor was friendly and extremely helpful & knowledgeable, however, he did split his time between ourselves and another customer. The other customer could have been delegated to one of the other employees. As a customer, all mattresses and beds look the same, full focused assistance from a suitably trained sales advisor is therefore essential. That said, we were still very satisfied and happy to purchase.

Alot of money for a mattress

Due to the pandemic, unable to use the dreams machine to confirm what mattress would be best for my daughter.

The staff were very helpful and very friendly with good knowledge of products would definitely shop at cribbs Bristol again 100%

So at the start, I was asked for a budget for my order to narrow down the mattress search. When it came to checkout, of course there were a bunch of add-ons (matress protector/ bed cover scheme) which I imagine most customers want. Obviously I felt comfortable saying no to these but of course they were pitched as essential items so I caved (nice salesmanship haha). The only feedback I have is maybe mention these at the start to managed price expectations and prevent potential post-sale-bitterness. In the end the mattress I went for even with the add-ons came under budget, but it was the lack of transparency at the start on these additional items that has stopped me giving a 'highly satisfied' rating overall. Nit-picky I know!

Nothing in particular