Dreams - Bristol Cribbs Causeway

The gentleman who helped us was very knowledgable, patient & courteous. He took the time to listen & was very professional

The assistant understood my needs and didn't try and talk me into something I didn't want

The retail was very helpful and friendly without being invasive. After explaining our budget and requirements he made his suggestions which suited our needs perfectly. The experience was enjoyable and would certainly recommend the Cribs Causeway store to anyone looking to buy a new bed.

we were not pressurised into anything that we did not want allowed time to test our purchase, and very surprised at how soon we could get our product, the comunication between the despatch office spot on , delivery time was perfect also, all in all a very good shopping experience

very good product knowledge and friendly assistance

Karolynne in the Dreams store at Cribbs Causeway went out of her way to be helpful at every stage of the process. She made us welcome in the shop, offering us all a drink. She allowed me plenty of time to try the beds and suggested options. She was extremely helpful on the phone afterwards when I placed the order. She made the experience as straightforward and easy for me as possible.

As soon as we stepped inside Dreams we were approached by Karolyne who asked us what type of bed we were looking for and immediately took us to the type of bed we wanted. There was a choice of two beds we liked so to help us make a decision we were offered pillows to make us comfortable on the beds also was offered a drink whilst making up our minds. We felt at ease and were not rushed at all whilst we were making up our minds and Karolyne was on hand all the time to answer any questions we asked. Eventually we made our decision on which bed we were going to buy then Karolyne helped me choose a headboard in the colour I wanted...I was also impressed that mattress covers were included and alsoi was able to buy sheets for bed at a discounted price. Our old bed was bought from dreams and I wouldn't consider going anywhere else as the service we got was excellent, thank you so much.

We were highly satisfied with the way Jonathan was readily available and after we explained what we were looking for , he did not waste time with unnecessary explanations or Jargon and directed us to a few alternatives giving us straightforward information in reply to our enquiries. He was very friendly and there was a "no fuss" approach to the ordering and delivery transactions. We were also given coffee made by his colleague which was very welcome .

The sales assistant was extremely knowledgeable about the products nothing was too much trouble and she made an excellent cup of coffee! Not in the least bit pushy and accepted that we would shop around before making our decision to purchase. Will certainly buy again from Karolynne

Our sales advisor was excellent. Jonathan (at the Cribbs Causeawy Store) listened to our needs and gave really comprehensive advise on products making our purchase easy. My husband has a bad shoulder which was the key driver to us looking for a new mattress. We left the store confident that we had made the right purchase decision. My only critics my is on the 20 day lead time for delivery - not a reflection on the in store service but a reflection on the company's supply chain. We would like to have had the mattress sooner given the discomfort my husband is in when trying to get a good night sleep. It would be great if delivery could be accelerated (I am sure that there are stores and online providers who can deliver in a quicker timeframe. We thought Jonathan was really good at customer service so went ahead with the purchase, but Dreams should look at time frames for delivery to stay competitive in the marketplace)