Dreams - Elgin

From the moment we entered the store we were greeted by friendly staff. The whole process was explained fully & we were shown a variety of mattresses & given time to go make sure we had made right choice. Given opportunity to ask questions & staff took time to ensure we had full knowledge of what we were purchasing.

Alan was great as soon as he noticed me looking towards him he introduced himself and asked how he could be of assistance I set my budget to him and he took me to the mattress machine which was great he then set about setting it up then asked me to lie down then left me to the machine explaining which was good as you do feel awkward lying there with someone watching 😊 once that finished he came back over and showed me to mattresses for my needs allowing me to test 4 which was great once selected and base selected invited me over for a seat and supplied me with a bottle of water then got on with the sales stuff which he explained fully as to what everything was for sorting me with cover for the bed and a adiquate time to deliver I walked out a happy man knowing I had not been forced into anything and looking forward to my first night in my new bed

From start to finish your colleague Alan and the new trainee Rob were fantastic. I did not know what I was looking for in a mattress but following the ( remote gadget test) your machine measured what I should be sleeping on. This allowed me to try all recommendations and eliminate those I knew I did not want. Very clever. Rob was engaging when Alan had customers come into the shop. I really cannot fault the knowledge and commitment of Alan, which I hope transferred to Rob.

Bloke was top notch. Very helpful knew his stuff and settled our minds easily. Store was clean well organised and layed out.

Very professional, Alan was able to help us find our perfect bed, from the frame to the tempur mattress

staff margaret-anne very pleasant and helpful nothing phased her.

Maggie and Alan were both very helpful and knowledgable on both visits to the store all the way up to the purchase. They found discounts which netted me a free mattress protector and two pillows and made me aware of the offer on that weekend. I was also offered a bottle of water which was unexpected but nice.

I visited the store twice and was quickly assisted both times first by Rachel then by Maggie. Allowed me plenty of time to make sure I got the right mattress to go with the bed frame I wanted

It was great to lie on the bed that lets you know what beds are suitable for you,we had a good variety of beds to choose from,we are satisfied with the one we picked.The assistant was very friendly and helpful towards us.looking forward to trying out our new mattress.

Very impressed with the whole experience in choosing a mattress