Dreams - Elgin

I have been to a few furniture stores today looking for a new bed for my wife and I. We are an older couple and I am due to be medically retired from the British Army after 27 years because I suffer from PTSD. The three staff members were nice to talk with, all of whom were open to making jokes and were a good laugh. I have never ever been offered coffee in a furniture store before and the staff member called Sarah at the Elgin store was very committed to helping me. First of all I didn't know what I wanted and I left most of the decisions to my wife. My wife had been in the store once already to check and see if the environment was going to be okay for me because of my medical condition. We seen four different beds and styles that we liked and looking at the price ranges we did not feel forced into making an unwanted decision. We spent time on the detail of the Evolution D Ottoman and we got comprehensive answers to our questions about bed, construction, setting, connection to the TV, remote controls, cables and storage. We even asked if the bed could open from the opposite side! Sarah went about her investigation and we were exceptionally happy with our experience with Dreams.

The staff were extremely friendly and knowledgeable .They made us feel very welcome but were not pushy,although they were keen to point out all offers and optons availability.. Jess and James who served us were most helpful offering us cup of tea and even being able to lend me a phone charger so I could access my flat phone to check some measurements

Customer advisor was extremely helpful and in no way pushy. We were able to have a look around without being pounced on. Was a refreshing experience and one of the biggest factors in purchasing

Jessica was very knowledgeable and helpful when it came to discussing product information. Felt very welcome and was offered refreshments. All in all a very easy shopping experience and highly recommended

Service was great

Was in the store for and was shown around and fully made sure we understood what we were looking at and left to have some time to our selves but was always there if we needed help, very nice very easy to understand never made anything complicated definitely return for his assistance if I ever need anything else

The salesman was extremely accommodating and provided ample entertainment for our two children! Great knowledge of the products and in no way rushed us.

It was apparent 'James' was very knowledgeable regarding my queries on specific mattress types. His service was polite and courteous, and the coffee wasn't too bad either.

We had a great experience with the staff. They where all very welcoming and friendly. They where also very kind to our little girl. We didnt feel pushed into purchasing or buying more than we wanted to. The military discount really swayed us aswell. As a military family we arent always recognised so that was a fantastic thing to offer. All the staff had a chat to us while ordering and we had an extremely pleasent experience and laughed throughout. We left feeling like we had bought exactly what we where looking for. We have bought with you before and ive already advised other friends especialy military to go with your compnay. Special mention to Jess who served us as she really was lovely. Thank You.

Very friendly sales woman / man , listened to what we wanted and then gave us what we wanted , been to this store 4 years ago and it was the same back then very well run place , would recommend this store to anyone