Dreams - Leicester

Colour coding was a little confusing and items not where you'd think they should be.

I just wanted to buy the mattress I needed , there is nothing wrong with the store or staff but there is nothing exceptional either

The breakdown of the prices on the invoice were not clearly identified, when I asked it was brushed over and not clearly identified

great service,my dreams colleague Kaye was loving and very helpful

I was unable to find a suitable and reasonably priced headboard for my bed, if we hadn't been shown by our friendly dreams staff member we would not have found the clearance section as it was in a hallway to the side of the store.

The bed and mattresse could not be delivered for around 9 weeks, possibly longer. We should have it for Christmas but no delivery dates were available on the TV bed frames.

We were very satisfied with our visit to Dreams and your staff were very helpful and professional, the actual bed we ordered was not held a the store but there was a similar product which we liked the look of.

The assistant seem to understand our needs, explained what was available & left us to make a decision. The pricing was deceptive as the price quoted was the cheapest so what originally was a £600 bed turned into a £900 when we changed the base

It was a bank holiday and as expected it would be busy but the store only has 2 terminals which meant we were waiting over half an hour to be seated and process the sale through which was in my opinion was not any of the staff's fault but was very unprofessional and unsatisfactory. The waot was too long and we nearly thought about walking out. The store really needs to invest in more terminals/desks.

Requested that a note be made on the order about health condition and if the order could be run as priority. Despite asking multiple times this was never actioned or assistance to speed up the order was not offered.