Dreams - Leicester

Staff were friendly and very knowledgeable. They left us to view the products without hassle. Couldn't have asked for better

We were seen immediately and shown several options clearly. We were given ample time to choose without being pestered but help was at hand to answer questions.

Staff was very friendly and eager to help without being pushy. Staff expertise was excellent and readily given. Me and my wife feel we have been looked after and well advised, well done.

Excellent knowledge of all the beds in store.

My advisor Anil was fab from our 1st visit just to look to the second visit to place the order. He was friendly and polite and knew his stuff. Made us feel comfortable and at ease and he built a great rapport with us. The two gentlemen in the branch weren't all that welcoming to be honest but Anil was great

It was very useful to try all the mattresses out before we made our choice. All the staff were helpful and informative but no pressure was put on us to buy

I visited the store on behalf of my son and was immediately greeted by Kaye, who asked if she could help. I gave Kaye the details of the bed my son wanted. Unfortunately the bed he wanted wasn't available in the time frame he was looking for. This being due to him leaving the purchase to 'the last minute'. (My words - not Kaye's) The customer service given be Kaye was exceptional, she gave me other options to consider, showing me the actual beds etc. so that I could make an informed decision. During the visit I had to phone my son twice to confirm the options available, throughout these 'delays' Kaye was polite, courteous and patient. She gave me a cup of coffee and sat me at her desk so that I could talk to my son in comfort, I really felt that I was not under any pressure. The end result was that I purchased a bed on behalf of my son and felt that I had been advised and allowed time to make a decision without the 'hard sell'. I left the store having had a great customer experience, as a customer service trainer myself I appreciated the professional yet friendly way that Kaye looked after me.

Visit to Dreams today with my 91 year old father, recently widowed & partially sighted was exemplary. Ian was the assistant at Freemans Common, Leicester. He welcomed us into the store within 2 minutes, asked what Dad was looking for & straight away showed him four mattresses to lay on to try. Within 5 minutes offered us a cup of coffee which was most welcome. Ian didn't rush or push us but eventually Dad settled on the Tempura which Dad is looking forward to having delivered on 3 October. Thank you Ian for outstanding service, understanding & kindness!

I was highly satisfied by the service I received in store, I was attended to quickly and offered refreshments.

Sales man offered advice and information but not pushy ( just what we like.) We needed a mattress for the spare bed and found just what we wanted. The delivery was as planned and on time with two very cheerful young men. Plus point they wore protective overshoes when walking in our brand new house. Thank you for a very rare good experience from a retailers in general.