Dreams - Torquay

All questions answered and very satisfied with the service provided. Good product knowledge.

This was our second visit to our local store and we received much better assistance. This was due to the store being less busy than our first visit. Steve, the floor assistant was brilliant and very attentive throughout our visit. He was very knowledgeable and this helped us to decide with ease.

Very knowledgeable staff and I was not rushed

The assistance given by your Stephen at the Torquay branch was first class and most informative without any sales pressure. Altogether, a pleasant experience and a first class product.

The gentlemen that served us Dudly was very friendly, helpful, and extremely knowledgeable. A credit to the Company.

My Wife and I decided to purchase a new mattress, but were VERY concerned as to the usage of certain types of flame retardant. We fully understand the fire retardant legal requirements, but had decided to buy a mattress with a natural composition, to reduce the possible adverse reactions of some of the highly aggressive retardant compounds. Most however are only available online, which was problematic as regards our differing sleeping positions, my lower back problems, thus needing specific support and indeed the fact that my Wife is both small and light in weight. Therefore it was imperative that we tried the different mattresses that were on offer. We visited Dreams in Torquay and was immediately impressed at the cleanliness, the range of beds and mattresses on offer and more importantly the care and attention given by the staff member who served us (JENNY). We were particularly impressed with the computerised 'sleepmatch' equipment. It is important to note that even when we had chosen a mattress that I favoured, Jenny suggested an alternative mattress that suited my Wife a little better and was comparable to our initial choice. So 5 star service in every respect.

Everything was handled in a way that customers would expect, your customer service training must either be very good, or you select staff who are enthusiastic about customer service :)

The assistance was not forced upon me but offered in such a friendly manner I felt encouraged to stay and browse. The knowledge of the assistance was excellent and clear. I had not intended to purchase but felt happy enough to buy. Would highly recommend this store to anyone.

the assistant Dudley at the Torquay store was very knowledgeable, and took the time to discuss our requirements fully

Due to my wife being registered blind the salesman went out of his way to ensue everything was explained to her & whilst walking around the showroom made sure she didn’t walk into items like clear plastic display stands