Dreams - Watford

As the store was very busy being a bank holiday weekend there were only 3 computer terminals to deal with all the purchases so we had to wait until one was free before continuing with our purchase. On the plus side we were made a hot drink. Maybe more could be brought in for busy periods.

I expected the bed to be available for delivery earlier than two weeks after the purchase. It seems a long wait - those two weeks to be honest.

Would have liked to have been offered a longer guarantee

Knowledge of the different types of mattresses ie. firmness ratings and how they were made.

The experience in the store could we can not fault. Hemal was knowledgeable, friendly, accommodating and went out of his way, without pressure, to ensure our experience at dreams was a good one. The downfall was the delivery, very impressed with all the communication via text and yet on the day of delivery despite numerous assurances, we never recieved a phone call on the morning of the delivery, in fact it took me chasing in the afternoon to facilitate any time frame. Delivery Team reckoned that they had tried to call but I live in an area with very good mobile coverage and had no missed called or answer machine messages.

Manager offered 10% nhs discount. The total came higher and for £21 was happy to lose a sale. If it was me I would’ve walked out and went elsewhere but my wife wanted the bed and was the only reason I purchased a £2400 bed. Really like customer service skills. Really disappointed

Manager offered 10% nhs discount. The total came higher and for £21 was happy to lose a sale. If it was me I would’ve walked out and went elsewhere but my wife wanted the bed and was the only reason I purchased a £2400 bed. Really like customer service skills. Really disappointed

Manager offered 10% nhs discount. The total came higher and for £21 was happy to lose a sale. If it was me I would’ve walked out and went elsewhere but my wife wanted the bed and was the only reason I purchased a £2400 bed. Really like customer service skills. Really disappointed

Manager offered 10% nhs discount. The total came higher and for £21 was happy to lose a sale. If it was me I would’ve walked out and went elsewhere but my wife wanted the bed and was the only reason I purchased a £2400 bed. Really like customer service skills. Really disappointed

I bought from the watford branch and they were fine but went to new malden to amend my order and the lady I dealt with was rude and unhelpful. Your phone service wasnt much better. I finally got my order amended to be told I need to pay full balance to get a delivery date. It was all very odd if I'm honest