Dreams - Watford

It is a little disappointing that the prices in store are higher than those advertised on your website. For example delivery is free of charge if I had ordered online, whilst we paid £39, I mentioned this to your colleague and he gave us £15 off our delivery charge, but this still seems odd. The single mattress we ordered in store also turned out to be £50 cheaper online. This difference in pricing is why I am not highly satisfied.

We had to ask for an assistant to buy the bed we wanted at no point where we approached and asked if they we needed any assistance.

Product and service was fine but think the fact I am charged for delivery, installation and to take the old product away feels wrong. Plus, as I had "only" spent £486 I did not qualify for interest free credit. Just all felt unfair.

There was a lot of choice and and we had to take time to make the right choice that was right for dads needs, we had visited a few places but our end choice was with Dreams beds

This is based on my expectations - wanting to buy a bed under £500 with storage for my spare room. I ending up paying £687 instead. More options in that price range would have been preferred.

No reason

price of plastic bag should have been free or max of £5 was charged £39 much much to much

Nothings perfect :)

We wanted to be served by a certain salesman who was busy with another customer we were happy to wait for him but would of liked to have had a bit of help whilst waiting. But once we were served everything moved quickly and smoothly.

Lots of double beds but very few singles. I then found that I could have got the same mattress £22 cheaper locally.