Dreams - Watford

We needed to find someone to assist, despite waiting by the products for quite a bit of time.

The reason i wasn't highly satisfied with my experience was because i was only buying a mattress. The service and customer interaction was good and fail to see what more you could have done.

Because of the waiting time for the product.

Although I was satisfied on the day I have yet to receive the bed and will then decide.

I am satisfied, but not highly satisfied because I expected to have more choice.

I called in the morning to fi d out of a bed was in stock I was told I could go pay on that day (wed) and collect from high Wycombe on the Saturday. When I went into the store I was told I couldn't collect until the Tuesday which was the same day for delivery. When I explained I had called to ask and was told Saturday the ladies reaction was as if I was lieing.

The first member of staff who was assisting us said he was going to check a price and did not return as he was distracted by other customers.

The service was good

The sales advisor had a very good product knowledge and was not pushy with her sales techniques, allowing us to make our own decision

I was expecting the item I bought to be cheaper