Dreams - Watford

Perfection is rarely attainable, but the whole experience was fine. It would be nicer to get the bed quicker, but it was explained to us that each bed is made to order, so 4 weeks is the wait. Generally I was very happy with the purchasing process and the sales advisor was friendly and knowledgeable.

good service, very helpful and gave us all the info we needed to make the correct decision

I understand people are in training, which I'm happy for them to be trained during my purchase. However, when they log-in to their computer to go through the paperwork and they are setting up their password / account in front of me, not good. It took 2 colleagues to help the new person, one of which was very short and not particularly friendly towards his new colleague. On the other hand, someone else came over and helped him step by step explaining things to both me (customer) and new colleague which was excellent service and closed the sale.

Price - compared to online offerings, but understand that overheads make up most of the difference.

Only because they didnt have the specific make of bed that we originally wanted ie vi-spring.

The reason I was not highly satisfied is because the delivery date was inconvenient for me because I had to pay extra even though t says free delivery and didn't find a suitable bed for my son as there was only a limited amount of single beds.

I was satisfied

I was as satisfied as I could be as I am a bit of a perfectionist and have never found any shopping experience to be highly satisfying.

I wanted a single divan base and headboard. There were none on display. The choice of colours was limited. It could have been cheaper. NOTE- I'm satisfied, I simply bought a bed, the transactions was relatively quick and efficient. I wasn't after exceptional service.

Another bed being dismantled during my visit meant some Dreams employees were sitting on the bed I wanted to try out chatting to their colleagues. As I am paying for the disposal of my old bed it is completely unfair to expect me as a single person to bag up the old mattress, very unhelpful and at odds with your customer satisfaction policy. I still feel Dreams are all about the hard sell and don't really care about the customer needs overall.