Dreams - Watford

One of the suggested items was not available in our selected size which made comparison difficult. Delivery options were limited - 5 days until 1st available delivery slot; delivery slot will only be notified 24hours ahead of delivery; to request a specific 2 hour slot costs an extra £24 - really not customer friendly delivery terms

very satisfied why give highly satisfied

I was very pleased with the help

Callum was very knowledgable and shared very interesting details and general information his attentiveness certainly ensured we returned to place the order. His female colleague was also very helpful. The only reason we couldn't give a highly recommended was because there were no mattress removal bags or pillows to take away and there was a problem with them protectors but that was eventually resolved. We were ordering from Watford because we live nearby but the delivery is for sussex so it complicated things as the system wasn't flexible enough to send items to a separate address I.e. Our local one. The staff worked creatively to sort it but I could tell they had tomthink out side tye system box! Despite commenting On delivery..its hasn't happened as yet so I am predicting that it goes well.... Overall I must say I was pleasantly surprised and impressed by the experience....we have always used John Lewis and as they are now closed in Watford we wandered into Dreams 'just to have a look' ended up spending £1600. Thanks to all involved...

Would have like a quicker delivery.... My sales assistant was 150/100!

Whilst almost all the staff were wearing their masks properly, the store manager (Mustafa, I think) was stupidly wearing his mask UNDER his nose!!! This did not make us feel safe and we were very grateful when he handed us back over to the very helpful Amir.

Dreams have stopped selling bedroom furniture ie wardrobes

There was no price movement

There was no price movement

I don’t have the mattress yet and have no idea if I will be satisfied. Or if it will arrive. Also, how would I know if everything was in stock? I see what I’m shown.