Dreams - Watford

The salesperson was friendly, helpful, knowledgeable about the products, and, crucially, not 'pushy'

May be more choices available for the price range

Mattress fine but bed frame we wanted was unavailable

Simply the lead times, but I do understand why they are what they are. Hence I was not dissatisfied but equally not highly satisfied.

I felt that the sales assistant was a little unsure about product knowledge and rather than admit she didn't know t6he answer to some of my questions, she just guessed. She said that the mattress I bought had 1,000 springs, but on checking online it seems that it only has 858. However she was very helpful in understanding my needs and helping to narrow down the range of options.

Did not think that there was enough staff, for the amount of people that where in the shop

Fran was very helpful and not too pushy but I didn't like the insurance sales pitch which I'm sure is Dreams led. To decline the insurance to instantly be offered the same policy at half price didn't sit well with me! Just offer insurance at the "discount" price and you may get more take up.

I was buying a mattress, I was happy with the service. I was looking to buy a sprung mattress with a pillow top but was strongly recommended a memory foam one based on the diagnostic machine thing, we went with the recommended one in the end but I’m now a little nervous that it will give me similar back problems to my current one. We had to be completely trusting of the salesman, I just hope he’s right.

After being in store and an item being out of stock I then kept an eye on line to see when the item became available. When it did I went back to store but on their system it still showed out of stock. This was apparently an “IT glitch”.

We entered store looking for an Emma mattress which was not available but were helped to find the best match. The training member of staff was extremely helpful and sought help when lacked knowledge of products- honest.