Dreams - Watford

Dear Sirs, The shop had a very big range of beds, and mattresses. It was very well arranged. However above all was your staff, particularly 2 people. First the shop manager George was very friendly and had an incredible attitude towards his job., even though he was supervising and it was a weekend day so it was busy, he found time to shake our hands and say goodbye at the end. The second person the was salesman, Shahid. He is an incredible salesman in any positive way this word can be interpreted. I am very much involved in sales myself and I have seen many sales people. Shahid was positive, well educated, gave us space, was patient with us (we were doing a big order so we needed some time to consider what to buy). His abilities to assume, up sale, relate and suggest are rare to find. It is not everyday that someone will walk away from a shop spending over 4000£ and be happy about it, but we did and as much as being happy about your purchases matters, it is equal the customer service you receive. Shahid and George are brilliant and I am sure your other staff members in this shop are too. Kind Regards, Lyudmil Borisov

Went in Shayak took us to the bed we wanted and sorted out all the bedding as well. Very friendly and knowledgeable.

Assistant - Shayak- was excellent. Just the right balance between giving me space, but being there to answer questions and give advice. Very personable, good sense of humour and related to me very well

Approached by assistant and helped

The staff were very helpful and accommodating

We went to buy a King size base - and we were shown the choices immediately. We went to Dreams because we bought a Hypnos bed from you previously and have always been satisfied with it,

We were a bit bewildered by the choices we were confronted with but Caroline, who dealt with us, simplified everything for us

I wanted a 4ft bed and I wanted a metal head board but you do not have many to choose from you have mostly material covered ones which I did not want. The gentleman did find me one but I must say I thought they were very expensive. I did purchase one as I had little choise.

Our sales agent was very helpful and oferred us good discount which was persuasive enough to close the sale

Shayak was most helpful and listened to what we wanted. He also left us to make a decision without any interruption and without being pushy. He showed us different options and left us to Dr use. When we were ready we then approached him for the actual purchase.