Dreams - Watford

Friendly and not pushy

We were looking to compare two or three different Tempur mattresses and the store had all of the options we were considering available to try. The assistant we spoke to(Nathan Smith) directed us to the mattresses, offered us a hot drink and alternative pillows to try, but didn't put us under any pressure to make a decision, which we appreciated. I hate people hovering! We didn't buy on our first visit, but on our second and ordering was easy. I have a bad back due to a form of arthritis so trying to making the right decision is incredibly important for me. The service was definitely a factor in choosing where to purchase the mattress went for.

The lady Kim was very friendly and extremely helpful but the system was slow and she had to switch between multiple windows and the slowness of credit application was not a great experience

Staff did not harass us or rush us,they were extremely helpful and explained anything we were not sure off

We came for a bed and a mattress for my son and found everything we needed. Roy was friendly, helpful and knowledgeable. The store was clean and bright. It was a nice experience. Thank you.

The Customer care was brilliant as they adapted their knowledge directly to my daughter's needs.

I felt as though I was looked after and received a good explanation about the products that I bought. Friendly and helpful throughout

Great customer service, very helpful, store very tidy.

The sales person that dealt with us was extremely helpful.He was knowledgable suggested products but was not pushy or aggressive in his sales approach

Very pleasant and helpful assistant. Jane handled the sale extremely well and made the whole sale very enjoyable. We were given a very good demonstration of the mattress and even had a coffee.