Dreams - York

We went in and were lucky to speak to a very helpful young man who advised us on what we might like, after we had given our preferences. Between us we were able to choose what we thought was best and are now looking forward to a new a mattress delivery.

We were told that we could have delivery on a weekend but when I was phoned to organise it this morning they can only do a few weekdays despite being over a month in advance.

One assistant was new and being given very little support, while another kept making poor jokes and made my partner uncomfortable. They couldnt offer a matress pickup at the time because of a misunderstanding with another company. They said theyd call later and sort this. We're yet to hear and no one explained when they would be in touch

The choice of mattresses in the sale was limited. The selection was good, but perhaps limited by the store size.

The only issue I had was with one member of staff who did not appear to have the time or inclination to serve us. She left however and Andy was very helpful. When I mentioned to the store manager about the previous member of staff he offered an excuse that she should have gone home at 4pm which was irrelevant to us as the customer.

Until I take delivery I cannot say that I am highly satisfied. So far I have no complaints but cannot comment further yet. If the delivery is not on time my whole experience will be undermined

Assistant good informative what we would expect from someone doing a job

made us feel wecome

I had already decided what I wanted so only needed to see it then ordered in store

The assistant tried to upsell only once we'd decided so felt a little manipulated. Then he tried to add £40 for delivery. It was only because I specifically asked about free delivery for online, that he mentioned there was another option.