Dreams - York

I wandered the store for sometime looking but was never approached or greeted by an member of staff until I approached the sales desks.

the issue is around the time of deliveries and the length of time you have to wait for a delivery I would of been more satisfied if I had been able to collect from the store

Thought some of products were over priced

Highly satisfied would suggest I was bowled over with the experience - I wasn’t. However, the assistant was friendly and helpful without being pushy and offered the right amount of product information.

The only pocket spring large doubles available had memory foam on. I didnt want menory foam

Staff were very helpful

We found something we wanted and had no trouble ordering it

We met with the same sales assistant twice over the week. Her knowledge was excellent and I have no doubt she saved us money. I felt that the sales pitch was a little robotic. So much so both times we met she had repeated the same pitch too us twice perhaps not recognising us but it took away the personal shopping experience that I enjoy so much when buying from shops rather than being online. Otherwise the experience was enjoyable.

I have only just taken delivery of the sofa bed today so want to see if I get my sales refund as I bought the item just a few hours before a 20% off sale started on sofa beds. If I get that through as promised then I will be Highly Satisfied with all aspects of the purchase/price.

most times I was