Dreams - York

Kirsten welcomed us to the store and asked it we needed any help. We asked how all the beds where payed out and she explained it very well.

Store colleague Darren was polite, friendly and helpful.

I was welcomed when I arrived &I I was helped all the way through with my purchase staff were very nice & helpful will be back at weekend to buy another bed thank you

polite staff and no pressure to buy

Andy was friendly, knowledgeable, and extremely helpful

I purchased my last mattress from this store and to be honest, i wasn't really that pleased. We returned because i understood the terminology your stores use. It is simple and the staff went above and beyond to help me. Then, after discovering i was not happy first time around the two guys in the store were brilliant with their advice. They understood how vital it was for me to get the right mattress as i explained i had a spinal injury and i was awaiting my third spinal operation. They took time to explain the different types of mattress and spings etc. They also did not give me the 'hard sell' and were fantastically patient with my confused thoughts!! I cannot commend them enough and they certainly made me, my sister and my 12 year old son welcome! Very happy with everything and i am soooo looking forward to getting my new mattress!

I have previously purchased products from Dreams and have been very satisfied with the buying experience which is why I return as a first port of call when looking for a new bed, matress, etc. My latest purchase was as expected and the young sales assistant although apparently new to her position was very polite and a pleasure to deal with.

The assistant Darren had excellent product knowledge and answered all our questions with confidence. He went through all the options after we had told him what we were looking for with good descriptions of the various types of divans and mattress styles/construction. we did not feel pressured in any way, and he devoted all his time to us while we were in the store. As an added bonus the visiting area manager also made us tea. Well done Dreams.

Customer service is great, assistant was extremely patient, as I can change my mind a lot before I acctually decide on wot I want, good value for money, would definitely shop again.

Great customer service from Andy