Dreams - York

The lady that served us Kirsten was very helpful and could answer all our questions about the different types of mattress, which helped us to make our choice.

The lady who served us was very efficient and knowledgeable without been pushy in any way. We did actually go away and look at a competitor but came back to Dreams due to the service the lady gave us which was far superior to the competitions sales person.

We asked for advice on the products available and found the assistant very knowledgable and helpfull

We were welcomed upon entry to the store and left to have a look around. After 5 minutes the manager Graham approached and was very helpful and understanding of our needs, he offered us excellent advice and was never pushy.

When entering the store (we originally only came in for pillows!) we were greeted by graham. We the selected our pillows and then had a look around at the beds on offer (we were unhappy with the bed we have currently) Graham came over and gave us some more information on the beds they had on offer and the selection of mattresses currently on sale, as we said we were on a relatively tight budget. We could not be happier with the service provided and we feel that we got the best deal we could possibly have gotten. 5 stars!

Its the second time we have purchased a bed from dreams, the last time was about a month ago at your Doncaster store and we were really impressed there too. Both times both members of staff were knowledgeable and friendly and gave us the time to wander about and encouraged us to try the different products.

we found everything we were looking for

Because of staff knowledge and helpfullness

We had visited this Dreams store a month or so before our purchase and had dealt with Kirsten at that time who on both occasions was very professional and knowledgeable about the products we were interested in and then purchased a month later her no hard sell approach and efficient manner with which she dealt with us is is a credit to your company and having shopped around at other retailers the products were of similar quality and price but the sales person was not which meant we chose Dreams to give our business to mainly because of Kirsten. We are indeed looking to purchase another bed for our teenage son very shortly and Kirsten at Dreams Clifton Moor York will be getting our business guaranteed.

The sales assistant was available without being pushy and was very knowledgeable and did not try to influence us into buying something more expensive and not what we wanted. His focus was on finding the right product according to our requirements and ensured we were satisfied that this was the case. All round exactly what I expect in customer service.