Dreams - York

Really impressed with the guy who served us. This is the second bed we bought form you specifically because of your knowledgeable and friendly staff.

Andy Booth was an excellent salesperson. He provided enough information without being in our faces. He knew when to help and when to walk away. Very good service.

As a disabled customer I was struggling to walk back and forth between mattresses at opposite ends of the store, so two kind members of the team, moved one the mattresses I was comparing on to a bed next to the other. This made the world of difference for me, transforming my shopping experience and allowing me to make a decision on the day as oppose to having to go home and try again another day.

We were looking to purchase two mattresses, the sales person Darren looked after us and went through every option of medium to firm and so on, Even made us a tea and coffee, the whole experience was delightful, thank you.

Great service very helpful indeed.

We were highly satisfied with the efficiency and friendliness of the staff. They were available to answer our questions but were not pushy. We requested VAT relief on the adjustable bed and they were very helpful and sorted this for us even though they said this was not often requested by customers. They even supplied us with a cup of coffee while we walked round the store deciding which was best for our needs.

Graham the store manager was extremely helpful, not pushy at all, explained the difference between each type of mattresses and left us to our own devices to try out all the beds, but when we needed his help he was there on hand

Friendly informative service, recognised my needs as customer very quickly. Good deal on price.

Assistance was available when we wanted - everything was clearly colour coded. There was no 'hard sell' which was good. We found it a simple straightforward hassle free purchase. We had a price and style in mind and that is what we got. The chap who served us was pleasant and happy to help, advise, and leave us to wonder. Full marks.

Graham (store manager) spent a lot of time with us choosing the right mattress. He showed us a number of different products, but he didn't pressure us or stand over us while we were making a decision. He gave us plenty of time and space, but when we did make a decision, he made sure the whole process was really fast and smooth and explained everything in full. It was also very clear he knew what he was talking about, but didn't come across as arrogant and didn't make us feel silly for asking lots of questions. Very satisfied with the price and the delivery costs etc.