Dreams - York

Friendly staff answering questions and giving advice. No pressure and plenty of time

Friendly staff that were helpful and knew what they were talking about and gave great advise for the type of mattress that was right for us

On entering the store we were left to have a little look round but was told if we needed any help just to ask, we liked this as the assistant Curtis did not put us under any pressure, if he had done we would have left. When we felt we needed advice he was very helpful and knew what he was talking about.

It was the Store Manager who served us and he was really helpful and really knew about the product. He made us feel completely at ease.

Great customer service, very knowledgable staff. Advised and recommended when necessary.

The staff were very friendly and helpful giving us good quality information on the products available. Enabling us to make our choice.

The salesman was extremely knowledgeable about the products and was able to match our requirements perfectly.

Very helpful staff. no pressure. Just let us try beds without the staff hovering about

we were greeted then directed to the beds we expressed an interest in and accompanied to the area and offered further information and asked if we would like some refreshment. Then we were left to try out the beds discuss the options and then ask further questions. Eventually we decided to invest in a bed we had seen .The buying process was quick and efficient and we could arrange delivery when we wanted .

The reason for our concern was the fact that one of the product ranges we were wishing to look at was the Marseille range, which was not on display within the store. The salesman who was excellent in his product knowledge and had such a pleasant personality said that he had the suite at home and suggested that he could bring in a drawer to show us the quality/finish and colour. He did in fact bring into the store today one of his bedside cabinet drawers to allow us to judge the quality of the product we were preparing to purchase. When we saw the quality and colour were acceptable we were happy to place the order. The salesman concerned was Darren who in our opinion is a major asset to your Company. There is no doubt that without his efforts both in store and in his personal efforts to help your Company get the business. We would without doubt taken our business elsewhere. In Darren you have the services of an extremely concientious person who is d undoubtbly suitable to progress up your staff levels. Please offer our thanks to Darren.