Dreams - York

We were very impressed with the customer service, We didn't feel pressured or pushed upon by staff to speak to them or to look at anything, The team were very helpful, and insightful they helped us with deciding on what upgrade of mattress we would be satisfied with, and took an interest in our background and family to get an idea of what would be best for us. The team were very helpful with explaining how we could pay for the items and made the experience stress free and even helped with changing the deposit amount to suit us. and was even offered beverages which we never got in other shops. Painless, Stress Free, Helpful, Polite and Courteous, and a lovely demeanour all round excellent

We successfully chose our bed and mattress.

Friendly approachable knowledgeable staff. Took time to explain and gave us time to consider and make decisions. Helpful when shopping with children. Nice cuppa was a bonus!

Generally Excellent service all round. Well done.

I went into Dreams at Clifton Moor on the off chance of finding a bedside cabinet in gloss cream having tried everywhere else to no avail .They had the perfect one a discontinued line I was delighted and the price was excellent for such good quality. Graham looked after me from start to finish all in all one very happy customer left your store that day and will definitely be going back I need some good quality pillows !! Have already passed on my experience to my Daughters who will be taking time to pop in there .

The sales assistant could not have been more helpful, I was in the shop for a long time ,she gave me time to look around first, then asked if I needed any help. Her knowledge of all the beds , mattresses , was very helpful, she told me to try and lay on as many beds as I needed too, how long to actually lie on a bed ,in order to get the real effects of the mattress . We narrowed it down to three then to two ,and then I decided which one suited me the best,

The person who assisted us was lovely and knew everything about the mattress' we were looking at also the store was nice, new and very clean and we found the experience comforting and we got a free creme egg. The clifton moor store

The staff were knowledgeable and friendly. They spent time talking to us and taking time to understand our needs. They were not, however, 'pushy' and they left us alone to think about our purchase. They were helpful in moving mattresses onto different bases and providing us with a range of pillows in order for us to test the product as fully as possible.

The staff were all very friendly and welcoming, they offered assistance... we were just browsing to begin with. We continued on to other stores to view similar products & returned the same day to purchase the bed we have ordered. Beds are very exspensive but I Do think Dreams Is one of the best stores for Quality along with price. Kirsten who made our order for us helped us choose the right matress for us & advised us well on payment options. She was very friendly and helpful. Lovely shopping with you!

Graham was friendly, honest and helpful both at time of initial enquiries and also when we went back to purchase. Good way with clients