Dreams - York

The assistant gave us good information about products and the right level of attention she left us to be able to decide without any pressure. She noticed I was feel hot and offered me a cold drink I was very impressed

Excellent service. Informative staff. All in all good customer service.

Graham and Kirsten took time to find out and understand what we required. They were extremely helpful and friendly. Even swapping mattresses between bases in order we could try out the bedframe we were considering with the recommended mattress. I also bought 2 bedside cabinets and again Graham moved them beside the bed so I could see the colour match We were offered a coffee and sat with them discussing what we were looking for . At no time did we feel pressured or rushed into making a decision. Love the colour coding used in the store to differentiate the different types of mattresses and the knowledge of the staff An enjoyable shopping experience.

Upon entering the store, I was greeted in a friendly but formal manner, and if I needed any assistance, then to just ask, this was great as I hate being 'chased' around the shop having the full sales pitch verbally rammed into me. When I required some help, the sales assistant who was called Eleanor, was very helpful and seemed very knowledgeable on the products available, this was also very helpful and made my decisions easier to make.

I was allowed to look around before I was asked if I needed any assistance. The assistant showed me all the options available to me, and did not try to influence my decision. Ellie was polite, friendly, informative, and efficient.

Friendly member of staff that was knowledgeable and not too pushy. He was there to provide advice when needed but also left us alone to trial and discuss the mattresses between ourselves.

Extremely friendly and welcoming staff. Javaid spent a lot of time helping us but didn't make us feel at all pressured or rushed into making a purchase.

Got the balance between not too intrusive and helpful advice just right.

Quick to offer assistance but space given to look around too. Not pushy be team felt informative and helpful.

The staff were very friendly and helpful, with the offer of a cup of tea or coffee while we browsed around. Once we had found a mattress we liked, Ellie was on had to offer advice and possible alternatives, without being pushy, and made sure we were completely satisfied with our choice. There was a wait for the finance company to get back, but that was not anyone's fault at Dreams York, and both Ellie and the other gentleman who was there were very apologetic, and made sure we were comfortable while we waited. We found the store had a relaxed feel, while still giving a high level of service. Thanks again!