Dreams - York

Welcomed to the store with a smile. Kirsten gave us her undivided attention on both visits. Offered a drink. No feeling of being rushed. Listened to our requirements and showed us relevant products giving helpful advice as we went. Reasonably fast delivery time.

Ease of purchase and service. The only thing was that it was a therapur 20% off offer, that the week before had the bed without this discount at £1399, but for the discount it had been increased to £1499, so by definition there may have been 20% off but there was a feeling of being a little cheated as it was off a higher price. This does not reflect on the store, thus the Highly Satisfied, it reflects on the head office pricing decisions, which seems a little unfair.

Lovely staff, very helpful, but not over keen and pushy. Great choice of beds and mattresses. Store could do with a re decorate, not a particularly inviting appearance. Disappointed with delivery and assembly price when bed and mattress costs so much.

My husband and I went into the store after 7pm on a Friday night. We had specific requirements in relation to bed, mattress etc. Kirsten was extremely patient while we dithered and considered many options. At no time did we feel rushed as the store was closing at 8 Nothing was too much trouble Kirsten seemed to appreciate that spending this amount of money meant we really needed to make the right. House for us Absolutely nothing was too much trouble

Very helpful staff and plenty of products to choose from. The time taken to complete our order was quick and painless.

The staff were extremely helpful and knowledgeable and helped us make our decision about which based to purchase, we were even offered a drink.

Very helpful staff. Easy to find what I needed.

assistant very helpful in both product knowledge and understanding our needs,explained the difference in different firmness and materials.explained everything what will happen after purchase,delivery/takeaway.

Me and my wife are happy and highly satisfied with the service provided in the Dreams store. We got the items we were looking for. More importantly, We felt very welcomed by the way Mrs Kristen (employee) treated us and explained technical side of the wide ranges of items. She even stayed an hour late just to help us with buying the item. Really satisfied. Thanks Dreams team.

I hate shopping. Kirsten was efficient, friendly and understanding and we were out of the shop in what seemed like just a few minutes. Job done !!