Dreams - York

We were greeted with a welcome cup of coffee, and our assistant was very informative and efficient. Many thanks.

The staff

The assistant was welcoming and informed us of everything we needed to know

The lady that felt with us was not a pushy sakes person and letus take our time.

We made a previous visit just to learn a little, then returned to learn more and try out more mattresses. We spent a considerable amount of time in the store and were offered as much help as we wanted but were never badgered. On this second visit we were helped by Matt and Graham who both seemed very knowledgeable and were very pleasant and helpful. This is an important major purchase for us and we were pleased to receive the information we were given to try and help us make the correct choice. We look forward to receiving our delivery soon and hope we've got it right. We think that the '40 night comfort exchange' that Dreams offer is an excellent idea, but we hope we've got it right first time!

We received friendly, helpful, professional service from Matt and Graham who seemed to be very knowledgeable. We were offered as much help as we wanted but never badgered.

Matt in the Clifton Moor, York store was extremely friendly and knowledgeable, he showed us round the store explaining the set up of all the colour codes, told us to try the beds and take our time. He was not pushy like salesmen in some of the other stores. He left us alone for a while. When we decided he was very helpful with the order.

Attitude of Sales Manager was excellent, very knowledgeable and keen to help. Loved the chance to try the mattresses and take our time to decide on our own - no hard sales talk for a change!!

Both Matt & Graham were extremely helpful and listened to our requirements before making a number of recommendations. Matt explained the different types of mattress and we tried quite a few with Matt carefully listening to our comments and helping us narrow down our search. With Matt's assistance we eventually decided on an adjustable bed with a mattress choice that suited us both. We were impressed with the friendliness of both Matt & Graham and we enjoyed a complementary cup of coffee. We were equally impressed with the negotiations and asistance after we had made our choice with Matt describing the various headboard options. We settled on a good price and the various methods of payment were explained in detail. Thanks go to both Matt & Graham. We will certainly recommend you to our friends and family.

Mike in York Clifton Moor Branch was very friendly and approachable. He let us browse and provided information without overloading us. He gave us plenty of time to make our choices in a considered and non pressured way. I was particularly impressed with his interaction with the manager in store who was equally helpful. When the discounts were explained about pillows and duvets etc. I was pleasantly surprised and this saved me a trip elsewhere. However there were no single duvets in stock which was surprising as this is a stock taking issue which should be remedied easily through epos or similar. Overall I was delighted and encouraged that my shopping experience was attentive, friendly and valued. Best wishes. Chris Gibbins