Dreams - York

Upon arrving at Dreams, Clifton Moor York I recieved a very warm welcome, offered a drink and left to browse. Matthew then asked if there was any help needed and what was I looking for. He had a feiendly approach and explained things without being pushy. He had great knowledge of the products he was selling and was able to answer any questions I had. I was left to look around and try the beds / mattresses if I wanted to, best way to decide which was most comfortable for me said Matthew and Graham. Graham helped me with making an order and arranging a delivery date. Again his product was great. Both Matthew and Graham offered excellent customer service.

Staff explained about the beds, then left us alone whilst we looked around.

Matt was very patient and explained everything

Great service - no rushing and lots of advice!

The experience was fantastic from start to finish. Kirsten was very helpful to us and had a great deal of knowledge and experience that led to us making an informed choice without ever feeling pressurised. We went in the following day to complete the purchase which was a very straightforward process and was delighted to hear about the quick availability of the product. Overall we are very happy!

Matt the colleague was very helpful , took time out to explain how the colour coded system works and whet he believed to be are best fit on what we told him .

Well informed staff, friendly, offered advice but then stepped away so we weren't feeling pressured. Staff were always available but never lurking/waiting. Staff were very friendly, understood our needs and gave us time and and practical advice on choosing products. Staff also understood or budget and never tried to up our budget to uncomfortable levels. Cross selling was done very well without any pressure to buy the products we were given to sample (is pillows on the bed - try some to see which are comfortable - no mention of buying them until we asked)

Matt at clifton Moor dreams was absolutely fantastic. A knowledgeable, friendly and helpful member of staff who was not pushy at all but always there if needed. His product knowledge was extremely impressive and helped us make a decision. We could potentially have saved some money by shopping online but this kind of service cannot be beaten and this is why we will continue to shop locally. Matt is an asset to the Dreams team.

The assistant was extremely forthcoming, professional and knowledgeable. She advised us in a concise and approachable manner and the payment and delivery was conducted very smoothly and professionally.

We found the York store staff very helpful, showing us all the mattresses that would be suitable for our requirements. They gave us plenty of time to try out the mattresses with time to have a private discussion before we made the decision to place our order. We were then shown the bases that would fit our requirements and found it very helpful to be able to fix a suitable delivery date