Dreams - York

Very friendly staff (Matt) explained how the products were laid out and offered us coffee!

i found all the staff were great and very polite. i am a very tight and awkward customer and they could not of been more helpful. i will be back in the future thanks.

First impression was that assistance was there if needed but no pressure selling involved. Quick to respond when requiring help. Excelent knowledge of product and readily available with advise without trying to push sale of dearest items. Explained everything in full detail and made selection choices easy to understand. The store was well set out, clean and tidy with lots of choice. Nice friendly staff with very good customer care attitude.

The shop manager Matthew was extremely helpful explaining what each mattress was intended to provide and providing the capability to try all models and pillows. He looked after both of us with consideration of our advancing years.

I brought my mother into Dreams to choose a new bed. She was very specific in what she thought she wanted and needed. A 4' divan with drawers and a firm mattress. Matt was our sales chap. Goodness this man really knew his product. He completely put my mum at ease who dreaded the thought of a sales person coming over to her. He talked through quality of mattresses, her needs and requirements without being pushy or over bearing. Once we had the knowledge and information we decided to go for a coffee and come back. He was completely cool about this even offering us a cuppa. We went back later in the day after visiting other bed specialists who did not even compare to the customer service we received here. It was no surprise to see Matt with another customer who he had clearly just sold a bed to busy at his desk. We chose to wait in store for him to finish then place the order for my mum. This sales man was amazing. Mum was really delighted with his courteous customer service skills and feel this needs recognition. I agree. Mrs J Brown (daughter). Mums too old for a computer.

Very friendly and efficient sales lady, extremely helpful. even offered a cup of coffee.

Kirsten was very knowledgeable and helpful during our visit.

We were very satisfied with all aspects of buying a bed We caused problems with size of the bed changing it from a king to a double and the date of delivery Matthew who was dealing with us sorted everything out what caused a problem was No bother to him at all excellent

Member of staff very helpful and professional. A real credit to the company. We will definitely return to this store in the coming future.

The sales assistant - from memory Mathew - was warm, enthusiastic, knowledgeable about the products, and full of humorous repartee. A delight to do business with.