Dreams - York

Kirsten was very helpful

the staff were very helpful and not pushy

Store was clean, staff were attentive as soon as I walked in the door, I was offered a bottle of water and got a good deal on a mattress

We were looking for a bed and mattress, the assistant show us different ones and recommended what was similar to what we liked. He stayed late to help us

We had no clear idea of what we wanted other than that we needed a new mattress. I won't deny that I found the manner in which the various mattresses were displayed and colour-coded very confusing but after about 5 minutes we were approached by a young man who asked if he could help. He then spent a good 20 minutes explaining things and, with his help, we were able to find a suitable mattress. The young man in question is to be highly commended.

Sales assistant Matt! Credit to the company! Top bloke, actually cares about his job and clearly loves helping people. Almost asked him if he fancied meeting up in the pub for a pint after he was that friendly! He was the reason we bought this mattress there and then!

An easy shopping experience. We were not rushed. We were going to visit other stores after Dreams but decided not to and bought our bed from you.

We were greeted on entering the store by a knowledgeable sales assistant who established our needs and then answered our queries promptly and politely, establishing when the mattress could be delivered before our purchase ... delivery was much quicker than other suppliers and free!

Would like to say a huge thank you to the gentleman called Matt who straight away greeted us when we walked in and offered us a drink, and came to the rescue by offering our children a balloon each since our toddler was desperate to get to the balloons on display. Matt was really friendly, I felt he was confident in what he was telling us and really helpful but not like a pushy sales person. We even came back later just to seal the deal with Matt as he was was helping another customer and the children was wanting their lunch, Matt was very apologetic but there was no need to be as we would have been happy to wait if the children wasn't getting irritable. When my daughter and I returned later on Matt was really friendly as he said he had two children similar age so the mention of cbeebies my daughter was happy to sit while we went through the details. We are really happy with the over all service we received, our mattress is due to be delivered next week so cannot comment on the actually product yet but really happy with the customer service in store. Big thank you to Matt and I hope this could be passed on to him.

Staff (Kirsten) extremely knowledgeable and helpful. Advise given at all times. Refreshment offered during process. Very pleasant experience, could not have asked for better service.