Dreams - York

The sales assistant was very helpful and friendly without being "pushy". The option of being able to change the items purchased if we are not happy is comforting.

Customer service was brilliant!! I was served by a young man called Matt, his approach was very friendly whilst remaining totally professional, he had a great deal of knowledge about the products on offer. He spent time listening to my needs ( and I am fussy) and found me the exact mattress to suit my requirements . He took his time in explaining the purchase, the delivery, the recycling service. I was totally impressed by the quality of staff in this store, it was an absolute delight to be served by someone who took the time and trouble to listen to his customers needs. Excellent service.

Our visit was efficiently handled, our questions and quiries answered, we were allowed to try theproducts we were interested in and treated to a cup of tea Thank you for the good service

The salesman Matt, was first class, and the rest of the team friendly and jovial. Nothing was too much trouble. They provided all the options and we were satisfied with our purchase. It went like a dream!

Very efficient service. Staff very knowledgeable and friendly

We were greeted on our arrival and offered tea/coffee. We did not feel pressurised but were guided to the types of bbeds we had in mind. We were the shown others for comparison and were pleased with the one selected. The salesman, Matt, was very helpful and polite at all times. We wanted the bed to be delivered to our daughter's address in a different city and this proved to be no problem. Hopefully the delivery will proceed smoothly. Thank you very much.

The information given about offers due to the money we spent on a base even though we decided to go with a different more expensive mattress we were still told about savings .

The attention and service were great and we were not hassled. We were offered help if we wanted and when we wanted so we could look round in peace and quiet and then ask questions to finalise our decisions.

The assistant was able to meet our needs without pressurising us to be tempted to buy additional products.

I had just walked out of Bensons for Beds after spending 15 minutes unsuccessfully trying to find a member of staff to serve me. I walked straight into Dreams and immediately 3 staff we available. I was served efficiently, offered a drink whilst I browsed, and a member of staff carried my product to my car whilst I dealt with my children. Such an easy visit.