Dreams - York

Matt was really amazing and took the time to really help us choose the right product. He made the experience easy for us by keeping our 2 year old twins entertained whilst we looked at the products properly. Matt was really friendly, helpful and we would definately highly recommend dreams.

Friendly service. Helpful and informative. Not overly pushy.

The young man that served me was pleasant, respectful, easy to get on with and he listened to what my individual needs were, then recommended items that were suitable. He discussed what rhins could be suitable to go with what I bought and that the company also supplied and he made the overall experience stress free. :-)

The staff were really helpful and knowledgeable

We walked into the store, we explained to Matt what we were looking for. He gave us all the options, plus measuring the depth of the mattresses. He made sure that we tried all the options and we were happy with the choices. We were offered tea and coffee but declined. A speedy process , and a very nice competent young man. I would say an asset to Dreams.

1. Non-threatening approach of sales staff 2.Method of determining type of mattresses 3.Opportunity to try each type of mattress 4. Product knowledge of sales staff

It was the first time we had been to a Dreams store. There was an excellent choice of beds, to choose from. We had an idea what we were after, and the salesman gave us some great advice. He was very helpful, informative, pleasant without been pushy. A good overall experience.

Brilliant customer service from matt really help us fine what we needed, was very informative too. Would defiantly use Dreams again!

Ellie, who dealt with us seemed knowledgeable enough, which was useful. I would have liked more info re the choice of beds for people with bad back rather than just "try different ones and see which one you like"; because it takes more than 2 min on a bed to know if it'sa good one or not. other than than, she was very nice too.

The customer service from Ellie was excellent. She was friendly and helpful from the off, she made us a coffee (fantastic!!), was available when we needed her but also gave us the space we needed to explore the range of beds in our own time.