Dreams - York

The Salesman asked all the right questions, explained the differences between mattresses showing how Dreams colour code mattresses, gave us time to try out different sleeping positions on different mattresses and then went throught the Terms & Conditions. Also,we were offered coffee and biscuits while we were buying the products which made it a very friendly atmosphere. The Salesman didnot rush us throughout the buying process.

Brilliant service from walking in the door to walking out again! Extremely helpful and knowledgeable staff

Matt customer centric support skills aided our decision

Helpful staff

Helpful but not pushy staff, good knowledge of store and products available. Staff available to answer questions and attentive looking out for you when you needed help but also knew when to leave you to have a think!

We had been mattress shopping for a couple of weeks. Had never considered using Dreams as not had any dealings with them. WOW how wrong were we. We initially went in your Clifton Moor branch the day before we purchased, and were met warmly by Matt. He took the time to explain the different mattresses and the different manufacturers. He then left us alone. We were so impressed with his knowledge and friendliness with no hard selling. What a relief. Still being a doubting Thomas we went out and into the other stores on that park comparing prices and quality. NOT ONE of the others can anywhere near the standard of services and quality of goods as Dreams Clifton Moor did. We returned to the Clifton Moor store the following evening, where we were met by Curtis as Matt was off that day. Again we were so impressed at the high levels of knowledge friendliness and quality of products. We immediately bought the mattress both guys recommended. Coffee biscuits and good company. What a set of guys. Thank you Matt and Curtis. Will definitely be back soon.

First visited evening time spoke with Matt what a helpful knowledgeable customer focused salesman. Did not feel pressured at all. Decided to look round other stores to compare prices. Didnt feel we where valued at other stores so returned to see Matt only to find he wasn't in so we spoke with Curtis thinking he would be different than Matt. But. NO he was just as good, patient caring friendly and again has great produxy knowledge. Thank you Matt and Curtis of Clifton Moor store. You are a credit to Dreams

he assistant Matt was understanding of my needs due to my back problem,he asked me relevant questions about what i wanted and preferred in a mattress. he was never pushy and let me make my own mind up as to which mattress i liked,and even threw in a free pillow ,all in all great customer service

Friendly and helpful sales team. Matt was very informative about what mattress we should choose. He made the whole experience of choosing our new bed easy. Thank you Matt

We had had a very busy day getting various things for our new house and a bed was our final stop. We walked into Dreams wanting a quick and easy solution finding the mattress and frame that we wanted. Matt came and helped us out immediately, asking us what we wanted in a bed and then coaching us through and finding the bed that we described to him. We very quickly found the mattress and then the frame - getting a bed that had over £600 total reduction and looked better than what we had hoped for! Matt was brilliant, he was extremely friendly, honest and accommodating. Excellent service.