Dreams - York

We were greeted by Matt who checked if we needed assistance in friendly way. He asked us about our needs and then explained the system used in store for categorising mattress types. He also explained the firmnesses of mattresses to help us to compare them. He encouraged us to try the mattresses with appropriate pillows and gave us space and time to test them. He would give guidance of which type to try next to help us to resolve which mattress would suit us best. His guidance was valued by us as we might have come away with the wrong mattress without his help. He had expertise about mattresses and sleeping positions etc that really aided our choice. He also helped us to make our order efficiently once we had decided.

They let me jump from one bed to another, Matt made my daddy a cup coffee while I tried the mattresses, it was good fun buying my new bed. Thanks Bessie aged 9.9 years old

My experience was quick friendly and Charlotte who advised us very knowledgeable and did not give us all the sales patter told us just what we wanted to know thank you Charlotte

We were greeted on arrival and Matt asked for our requirements in terms of buying a mattrass. He then proceeded to explain the different types of mattrasses, let us try at our own pace and without hassling us. He was available for questions when needed.

The store was welcoming on entering even though it was being upgraded. The staff were very welcoming and helpful and the cup of coffee offered was gratefully received. The staff 's knowledge of the subject was excellent and added to my confidence in purchasing my bed, in fact I learnt a great deal about beds!

On our entry to this store we were greeted by a very pleasant gentleman called Matthew and all the way throughout our shopping experience he took great care of us. He seemed very knowledgeable on the products and he understood our needs very well. He recommended numerous options and we ended up with our dream bed thanks to him. It is an outstanding value for the money we paid and I’m sure we will enjoy our investment for many years to come. I would highly recommend this particular Dreams store to anyone.

Matt was an excellent Sales person who took the time to understand our needs and provided us with options to consider. Very friendly and approachable compared to the sales people we dealt with in other bed stores.

The sales assistant (Matt) was not pushy , gave myself and my wife the relevant information to the colour coded mattress on display left us to it ,and give him a shout if we needed help (cannot stand sales people following you around and being in your way whilst looking at products on display). Consequently i did ask him for assistance ,and he was very helpful , based on information given by himself and ourselves trying things out ,we came to an informed decision, and made a purchase.

The sales assistant encouraged us to try the beds and was very timely with additional help and advice without any unnecessary hovering.

Very good advice and very peofessional and helpful