Dreams - York

We were very pleased with the experience of Matt

I'm highly satisfied with the experience and all the assistance given by Matt and Kirsten. They were very helpful, knowledgeable about the products and went above and beyond to help. Great service!

Matt, the assistant who served us, managed his timing perfectly. We had plenty of time to explore the different mattresses prior to him giving us advice based on our requirements and afterwards. He was very knowledgeable and assisted us in making our decision. The buying and ordering process was completed efficiently and quickly. We rate him very highly. Also, he had a friendly and welcoming manner and this made the whole process a pleasure for my husband and I.

When we arrived we were greeted by Frances who gave us basic advice about how to proceed. She returned from time to time to check that we were managing ok. In our conversation she would offer us advice and then leave us to explore further. We appreciated this. In the end we went with the advice she gave us. In the light of our conversation she asked about memory pillows and went to get one for my wife to try. I explained I had an older version bought on a previous visit and when I said I was happy with it she dropped the matter which we appreciated. We found Frances to be friendly, supportive andf knowledgeable (even though she has only been there a week). When it came to placing the order Frances asked her boss to check what she was doing to ensure she got it right, which also reassured us. We were very pleased with her help.

I had bought a mattress one year previously for my son. The store assistant was able to recommend a very similar mattress which was within the current sale.

The experience was easy, straightforward and (from your staff) very efficient. Both my wife and I were pleasantly surprised, as most stores aren't quite like this.

Very helpful and knowledgeable staff and not pressurised to make a decision.

Friendly welcoming staff, offered good advice. Made the process of buying a bed and mattress quick and easy.

We where greeted on entering the store and given all the information we needed before we went off to browse . The staff were not following around trying to push the beds but there was always someone nearby to answer any questions we had about the products. All the staff were very friendly and my mum and I found it a very pleasurable experience. We where offered tea and coffee before and after making our purchase. The store was clean and warm. We never felt pushed at any point to make a purchase which can be very off putting and had left a few stores because of this.our salesman couldn't have been more helpful and friendly as we're all the staff. Also loved the loved the Christmas jumpers. Well done Dreams staff.

Friendly service, explained options well. All items in stock and delivery quoted as 4 days which is great