Dreams - York

Very knowledgeable staff and helpful but not pushy. We were given plenty of time to try out and discuss each product without being rushed.

We had 2 visits to dreams before making our purchase and both times Matt was a great host and salesman making us feel welcome but not feeling like he was on the hard sell. Making us cups of tea and allowing us to take our time to browse the products. We could of had the same offer on your website when we purchased but returned to store as we knew Matt would look after us. On our return we were greeted by another member of staff who let Matt know we were there, all the staff were courteous and attentive and seemed to be happy despite it being boxing day and rather busy. I would happily recommend the store to anyone.

Kristen who explained the beds too us was very knowledgeable and very patient with us understanding that our requirements were very important too us

Very good customer service, satisfied with all advice given.

Lovely welcoming staff and even made us a coffee . Exceptional customer service regarding the bed we bought, from Kirsten, on our previous fact finding visit then the actual visit to store to purchase .

I bought a bed & mattress from Matt in the York Clifton Moor store last year and was so impressed with the bed and also the service Matt gave I returned again in December to buy another bed & mattress and Matt yet again helped me with everything and I cannot fault his service, Thank you

Dear Sir / Madam. We visited your Clifton Moor store yesterday and bought our 'Dream' bed and mattress. Our intention was to try and then buy on line for the best possible price.  We were served by Paul. Our intentions changed once Paul got involved....we bought on the day.... My wife suffers chronic back pain. Paul's help was invaluable. He gave us the best advice. Explained everything in detail. 40 day return policy. Comfort factors. Specification. Etc etc. (Hand made in Flaxby) which we googled. Everything true and honest.  The reason for this correspondence is for you to perhaps personally pass on our thanks, gratitude and appreciation to Paul for his customer service. He deserves a big pat on the back for the way he dealt with us and how he assisted us throughout. Following this experience I will recommend Dreams to all and sundry. And tell those whom i speak to to go see Paul. Fantastic.  5 *****. Thank you very much. Steve and Debbie

The store assistant who dealt with me was professional and courteous. The sale and order process was dealt with very efficiently. Sadly I can't recall her name, but I visited the York, Clifton Moor branch on Boxing day. The service received was excellent.

The range of beds on offer and the work college that assisted me was so helpful

We originally popped into the store before Christmas to view beds ready for redecorating my sons bedroom. We were offered assistance but felt no pressure at all with regards sales - just a genuine offer of help. We did look round a few other stores as well - but came back as we preferred both Dreams products and staff! When we came in to order we spoke to Matt who was very friendly and helpful. Took time to discuss what we needed and pointed us in the right direction with useful information, but again, we didn't feel at all pressured. We were then passed over to the store manager to place the order (Paul - I think?) who again was very friendly and had our order placed and sorted in no time. A very easy and pleasant experience from start to finish.