Dreams - York

Excellent staff - very helpful and not too pushy. Have us plenty of time to decide and lie on the beds. Loved the device for calculating the type of mattress we should try.

Despite having IT issues where the system voided the order 3 times, he remained professional and calm.

Chris was welcoming, friendly, knowledgeable and helpful. He helped us find what we wanted straight away, we had fun doing it, and we went away having purchased exactly the product we needed.

Frances the lady who served us was friendly and helpful. We really appreciated it

The service given by Francis at your Clifton Moor store was excellent. She greeted us when we arrived and then left us to wander. She then gave us the opportunity to try out the tester for mattress suitability and was very helpful in selecting the correct firmness that we required. She made us a coffee and there was no pressure to buy. We didn't intend to buy today but she was so helpful and we felt that we had made a very good choice that suited us on cost but more importantly on comfort so we made the purchase. At all times Francis was very informative on the products available , friendly and helpful as well as very discreet when completing personal data onto the computer

Paul sympathised with my situation and acted like he was wanting me to pick the right mattress for me, like it was being tailor made. He considered the bed base that I would be using.

Matt was hilarious and knowledgeable and took time with us and was so very helpful. No hard sell. No pressure and best of all no patronising sales person behaviour towards myself as the lady of the family! Treated us like VIPs ok every visit (there were four!) and talked us down from the priciest and fanciest mattress to the one best for us, meaning we bought a sofa bed aswell from him! Just an awesome experience.

Was looked after very well.Everything was explained and various options shown.Nothing was too much trouble.

From opening the door to enter l couldn't have had better service. Friendly staff who gave me as much time and help as I needed.Francis suggested I try a few mattresses to find the right one,offered me a drink and spent ample time showing me materials and different bases.Well Done Dreams.!

Frances who served us had a good product knowledge we wanted a bed for my 14 year old son . She had a good rapour with my self and my son. He was assessed for the type of mattress he would need and we were shown a selection of mattresses in varying prices. We then choose a bed frame it was the last day of an offer so we got 20%off the frame free delivery very happy. Would use dreams again and recommend to others.