Dreams - York

Very pleasant young man, very knowledgeable about products and offers.

We were not pounced on the minute we walked in the store!!! but an assistant was close by to advise us on the colour coding of the display beds,showing us one or two with features to look for. We were the told we could wonder at our leisure and offered a drink .We eventually asked Matt (York Store ) to advise us andtalk us through the qualities etc of Mattresses most suitable for our needs.He knows everything about every mattress,we never felt pressured and left with a few choices to think about.We did look at mattresses elsewhere but 2 days later revisited Dreams in York and eventually purchased a mattress and are awaiting delivery.

Staff were exceptional not at all pushed to buying anything very honest as to getting the right mattress as I was buying for my 94 year old Mum and needed advice, nothing was too much trouble. Hope the two gentlemen at the York shop are as well looked after by your company as well as they looked after us as staff that care about customers like they did are a rare commodity these day So! Many thanks Mrs A Ward.

Kirsten was extremely accommodating, knowledgable and helpful. We were offered tea/coffee on arrival and made to feel at ease. Kirsten explained everything clearly so we were able to understand, we will definitely recommend dreams to our friends and family.

Very helpful salesman

We thought Matt was outstanding and came back to the store the next day specifically to make a purchase through him rather than online. His customer service was excellent.

Staff were excellent, especially the gentleman who served me at the til.

We were looking for a firm mattress and the gentleman in question show us a couple and because we were in too mind he then showed us a medium which was more like a firm at a very reasonable price spoke us through everything..helped with arranging delivery and disposal of our old mattress all under our budget...fantastic member of staff!!

we thought Matt was a lovely friendly man and he knew what he was talking about and very helpful it was my first time buying a mattress on my own

The advice given was exemplary and the gentleman who served us had an excellent customer focus as did all the staff who interacted with us on the day and they were a credit to your company.