Dreams - York

Upon arrival we were greeted, we were asked if we needed any help, we were offered a drink and were given some good advice on the type or style of bed we were looking for. Nikki was very helpful and assisted us very well.

Excellent customer service- Needed 2 items but only had one the staff member ordered one from another store to be collected in 3 days

We found the staff friendly, informative and very helpful. Couldn’t fault our experience. Very happy with the service.

assistant was very knowledgeable and helped with all questions

Excellent product knowledge combined with a genuine interest to help me find the right mattress for my needs

Mathew from the york Clifton moor office spent a great deal of time with me letting me try out different mattresses and offers available at this time. I could not have made the decision as easily without his guidance. Very friendly and efficient with a great understanding* of the products.

I entered the shop in the afternoon and Chris was amazing - he was knowledgeable and explained different mattresses and beds extremely well. The kids also found him very entertaining and made what they thought would be a boring shopping trip fun for them. When we returned later to make the purchase having looked in other shops Matt very generously allowed us to take our time despite it being closing time and even cancelled his taxi so he could help us make our order. They were both excellent at hearing what kind of things we wanted and then showing us what was available within our budget. I shared our positive experience with a family member who had a similar experience with another branch of Dreams.

The friendliness and the knowledge of the staff

The customer assistant, Matt, went above & beyond what he needed to. Great service, speedy ordering and delivery date suited us. Felt comfortable and ended with a mattress that was perfect for us, with added extras thrown in.

I loved the sleepmatcher technology and Nikki couldn'tve been more helpful!