Dreams - York

Friendly staff and understanding of my needs, gave me several options after taking time to work it what was best for me

Nikki was very helpful and not pushy, the other members of staff were friendly aswel Good knowledge and help was given

Kirsten did us proud, from the minute we walked into the shop.

Nichola/Nikki (at the York Clifton Moor store) helped us find the mattress that we required, as we did not know. She then catered to our budget and requirements and offered advice and alternative products to help. She helped us with finding a bed frame within our budget with storage, and was not pushy or pressuring. Really friendly and let us take as much time as we wanted to be sure. Very happy with the service.

The customer service from Kirsten was excellent, from our initial visit where she priced up different options, provided information and advice as well as information around timescales etc. We then returned to store and were fortunate to be able to speak to Kirsten again who again provided great advice and went through the options available to us. Kirsten is a great ambassador for Dreams and made us feel at ease in ordering the products we needed.

Paul was extremely helpful, knowledgeable and friendly the overall experience was excellent

I was highly satisfied with my experience at the York Dreams store thanks to Kirsten . Who knew the mattresses we were coming to view as I had checked they were in store previously . Kirsten had all in mind as we entered the store and showed us to exactly what we wanted to see. Made sure we had pillows on each bed and left us to decide between our choice of mattresses while checking back to make sure we were well informed and comfortable with our experience every so often . I noticed many other people experiencing the same in a very chilled and comfortable setting thanks to Kirsten . Buying a mattress can be quite stressful . Not in this case. 10/10 Kirsten . Thank you .This is my fifth mattress from Dreams but definitely the best service. 🌟

Our assistant, Nikki, could not have been more helpful explaining patiently the difference between the various mattresses and inviting me to try the machine which assesses which mattress is best for me. I thought your prices very reasonable and a very good selection was on display. Overall I enjoyed the experience of shopping at Dreams and left with a smile on my face. I would recommend Dreams in Clifton Moor to anyone.

Very helpful and understanding staff member (Matt)

The staff were very lovely at Dreams York. Kirsten and her colleague, a male assistant manager, were kind and knowledgable and had good chat. We love our new bed.