Dreams - St Helens

staff friendly and patient

Excellent service. Another colleague went above and beyond and occupied my 17 month old while we had a good look around

I found the sales staff very helpful and knowledgeable in the products for sale and made us feel at home.

Good customer service and product availability

Friendly, available, helpful staff, there if needed but weren't pushy

We were greeted with a smile and helpful junior assistant, who asked if she could help and if we were looking for anything specific - we wanted a top spec mattress and after giving her some brief details she quickly brought a senior assistant to help us. We were listened to very well, and offered to try as many mattresses that may have met our needs and the assistant helped by providing in depth details on a number of mattresses we were interested in. Pillows of various spec were aso offered to aid our decision. We we not rushed, we were not coerced into making a decision and we were given full satisfaction details once we had purchased a mattress and found it quite unsuitable - it could be changed to an alternative one. We were treated politely and respectfully throughout.

Because we found Laura to be very helpful and knowledgeable and very friendly, such that we went back today to order some bedroom furniture and asked for Laura specifically to serve us

Ashley the assistant was very knowledgeable and helpful

No pressure selling left to look around till we were ready to be assited

The assistant was attentive and informative without being intrusive or pushy.