Dreams - St Helens

Highly rated staff

The staff both Kevin and Julie were knowledgeable in explaining the products to me and helped me decide on my purchase. All the staff we’re friendly and helpful

The salesman was very helpful and new every bed and told my wife and myself about the benefits as.my.wife as had a spine operation and left her needing a bed that she could help with bad back problems and Andrew the salesman was very

Andrew was very pleasant and helpful a very good overall experience!

Friendlyness of staff and how helpful he was.

We were welcomed to the store with a pleasant greeting. We were asked for some basic details around the purpose of our visit and what we were looking for, provided with some guidance around the color coding of the bed mattresses and then left to browse without feeling any pressure. However, the sales people were still available when we had questions and provided prompt support in answering any queries. We were also offered a drink at the point of entering the shop and whilst placing our order with the sales person at their desk. Throughout the experience was very satisfying, good customer service and warm welcome. Would recommend to family and friends.

When I arrived I asked the assistant what the difference between the springs in the beds, the assistant was fully informative giving the information to make my choice, I was asking lots of questions and they were answered to my satisfaction, I was then left for a short time to think about the information that had been given, the assistant returned and asked if there was anything else she could help me with. The assistant gave me the information I required and time to decided what I wanted to do. I didn't feel pressured so felt relaxed and happy with my experience with the store and assistant.

I had told Laura I'd had a spinal operation and that I suffer severely with my back,Laura then went on to show different mattresses/beds that would suit me with the problems I have with my back,she did ask if I had a price in mind in which I said 500,Laura was honest with me(which I liked)and said I probably would be better paying a better price as it was to do with my back/health(I agreed with her and appreciated her honesty)Laura also talked me through different firmness,springs and explained the differencess between the orthaepedic &tempur mattress(I was very happy with this)overall I was very satisfied with the help and patience from Laura and very happy that she was honest with me,especially because of my back problems,because of Laura's patience and honesy I made my decision on the bed I chose which I'm sure I will get plenty of good sleeps and good support for my back.thanks a lot Laura

Kevin who served us was great compassionate and knowledgeable throughout

Salesman - Richard very friendly, helpful and informative.