Dreams - Isle of Wight

The assistant was very helpful in me picking the right bed

Before we travelled to the shop we had scanned your website, overwhelmed by the options, we phoned your helpline. The young man who answered the phone could not have been more helpful. Having been given the details of the 3 beds that suited our needs, we entered your store where the your staff immediately offered to assist, and showed us the 3 models we needed to choose from and discretely left us to decide. Having made our choice the order was taken, delivery arranged and everything was done completely to our satisfaction. No pressures to purchase anything we had no need of, but we were made aware of your services in a discrete way if they were required. We await delivery and trust that your good service prevails. Thankyou.

Knowledgable assistant, Matthew, didn't feel pressured as we went around the store - had time to look around by ourselves good range of products to look at, very welcoming - offered us tea/coffee etc.

Didn't feel pressured by the salesman Good range of products - easily laid out in the store

Although the sales rep Matt Brett was new to post, he was very honest and asked for assistance if he was unable to answer our questions. He was very polite and helpful.

Very nice people

We were given first class service by Vicky. She spent a lot of time with us and helped us to make the right choices. Even had a lovely cup of tea .

Staff very friendly and informative. Attended to my request and helped me pick out the right bed and mattress for me.

No sales pressure was put upon us at all, when we wanted more advice it was readily available

I was very satisfied with how helpful the staff were, they gave me help and advice when i explained what i wanted. they explained the different types of matrices, then allowed me to continued to look around. I was offered a drink while i came to my final choice. when i had chosen the gentleman helping me talked me through the ordering and delivery, he also explained about the extra cover i might wish to take out WITHOUT being pushy. he also explained what would happen if i was not happy with the matrices, exchanged or refunded.