Dreams - Isle of Wight

Excellent service by the staff and got a good deal on the bed we wanted & on excellent terms

Jennifer was lovely. Efficient, helpful and very friendly. She is an expert at making customers feel at ease

My girlfriend purchased a bed the week before and I liked the whole experience in the store so went back the following week to order my bed. I live on the mainland but my girlfriend lives on the IOW and we were able to order from the IOW for delivery to the mainland.

Good selection and helpful staff. Allowed to browse without being bothered, but staff available when questios needed answering.

the customer service employee (Matt Moss) went above and beyond that expected of basically a salesman, he was honest in his responses and polite and he was ably supported by his colleague in fact excellent customer service.

Matthew, who served us. was very knowledgeable and helpful without being pushy in any way. he left us to establish what we wanted and offered expert assistance when needed. Other staff were just as helpful. For example we decided we wanted sheets. immediately a shop assistant was on hand to go and bring them to us. Excellent little touches like tea and or coffee was offered (and accepted!) and there was no irritating background music!

Very good help in finding a similar product that met our delivery deadline

The rep who assisted me was very knowledgable, helpful and friendly. He was very understanding of my present situation and informed me that Dreams are able to hold my item until I'm ready for it to be delivered.

Jenny the assistant was very friendly, there was no pressure to buy and we were very satisfied with the service. She even made us a cup of hot chocolate

The staff were very friendly helpful and knowledgeable about the items I was interested in and also helped with advice and information about the most suitable products for my specific problemes and needs. The manager gave me relevant information as to which type of mattress may best suit my back and I was left to try various types without any pressure to buy. I went away to think over the options and was welcomed back a couple of days later and again left to make up my mind with no pressure. This was a very important thing to me as often these days pressure for a sale is often felt but your staff did not make me feel that and I left happy and confident that I had purchased exactly what I need. Thank you Newport islè of Wight store !