Dreams - Isle of Wight

The shop assistant aproached is and offered help then let us have a look around. He left plenty of time before he came to answer more questions allowing us to lay on all the mattresses and make an informed decision

I arrived at the store 10 minutes before opening time. 2 colleagues approached to enter the building and allowed me to enter to browse products prior to the store officially opening which was appreciated. I was immediately offered a coffee and offered both advice and literature relevant to my needs. I was guided toward the products I was seeking, and was also offered a pillow to test as I had made enquiries about replacing both my pillow and existing mattress. I wasn't hassled or pressured as I browsed, but was immediately seen to regarding questions I had about different products. The product knowledge was excellent and I felt I was offered sound advice and options relevant to my needs. Once I had spent a little time testing mattresses and the pillow, I made it known to my advisor that I had made my choices. He explained all the terms and conditions thoroughly and was able to offer me a delivery date as I had enquire regarding the lead time on a couple of products. My advisor Matthew was polite, helpful and very professional in his approach. Excellent range of products and services available in store and first class customer service received. A very happy customer

Was greeted by Matt Moss and offered tea and coffee accepted my walking disability and offered me the lift gave us time on our own to discuss everything and also realised what we were after and helped us choose the best bed. Fantastic customer service very polite and I can't express enough about what a great member of the team you have

Very good service very quick ordering and friendly service

ThebSalesperson Matt Moss could not have been more accomodating or helpful to my 80 yr old mother. Although she wasn't spending a fortune she was treated with courtesy and respect..... well done Matt.☺

The store manager was very knowledgeable and approachable and knew what he was taking about. He didn't pressure us and let us look but was available to help answer any questions

Needed a king bed quickly. Mathew answered the phone. What a nice man nothing was too much trouble He found the exact bed I was looking for described it in detail his knowledge of mattresses is very impressive. It was paid for delivery organised and dreams take away old bed and put together the new bed. We have bought from dreams before and got the same good service that's why I knew they would not let me down and they employ very nice people. Would totally recommend

The service was amazing very helpful sales staff and treated to a lovely coffee whilst filling in forms for are new bed thank you Mathew

Assistant was very knowledge and helpful

I was offered refreshments after only a few minutes in store and shown different designs and colours very helpful but not pushy left me to make my final decision