Dreams - Isle of Wight

The store was very clean the staff are very friendly

The assistant was confident and knowledgeable while being very kind and approachable. He endeavoured to answer all our requirements.

The staff were very friendly and helpful

I was greeted by Ruby but didn't feel harassed. I was offered a hot drink and given all the assistance I needed when needed. The sale was made simple and easy to understand.

Staff on arrival were very helpful, discussed product with us fully. Gave options for television on bed. Offered a drink, and member of staff discussed payment options and what was available. Insurance was also offered and explained as to what it covered. Before goods were ordered the staff member (M Brett) double checked every thing and went over what was ordered colour specification and cost and how we would be paying. It took a while for the purchase to go through, but apologies were made and we were advised to leave it with them, and they would contact us to complete it later that day or when convenient. Brett was very professional from start to finish and nothing was too much trouble. It was great to feel valued as a customer, and would recommend others to use this store.

Very helpful but not pushy assistant

We were very satisfied with your salesman but we have not got the bed yet

Attentive staff but not overwhelming

Mathew who served me was very good,made me a coffee while we looked for our bed,was going to buy from mattress man but for the service Mathew showed me

The staff were very helpful and friendly, we told the lady what we were after and she gave us a dive and direction and also explained the difference between the products. When it came to the actual purchasing of our bed it was quick and easy, and that was the part I thought would take a long time!