Dreams - Isle of Wight

We went to Dreams Newport Isle of Wight, with the intention of buying 2 X 3ft beds & mattresses or a King Size bed & mattress. We met sales assistant Matt Moss & explained our needs & requirements. He then proceeded to demonstrate different beds & mattresses, & after discussion we decided on a new King Size Bed & mattress that met our budget. There was no attempt to persuade our opinion by Matt only genuine advice. We then proceeded to the sales point where again Matt fully explained delivery date, taking away old bed & mattress, & installing new bed & mattress which came with spring spats, & confirming all costs. We then proceeded to check out, and left the store feeling good about our shopping search at Dream's & the very satisfactory outcome & quality service given by Matt. A good experience & pleased we visited Dream's today.

When entering the store it was clean, tidy and spacious. There was plenty of beds to choose from. There was enough members of staff in the store and they were polite and helpful. The gentleman which helped us was very knowledgable and wasn't too pushy when offering different products that were available.

Manager was able to match an online price

From start to finish, the sales that served me were brilliant. So friendly and knowledgeable and very down to earth. It made the whole process ‘fun’.

We were greeted by a very happy assistant who gave us lots of information on the items we were looking for. Once we were given this we were then left to browse at our convenience which we were pleased to do. We felt we were not persuaded and pushed into buying something if we were not happy with the product. Once we had a couple of products we liked the assistant was happy to help us in our final decision but it was our decision not his. A very nice young man whom we felt at ease with. We were also offered tea or coffee.

Everything was at easy reach, the staff member was polite and had a very good knowledge of the subjects.

Very helpful, very knowledgeable about the product, good range of beds to choose from.

Brett who served us was brilliant. He understood what we needed. He was very knowledgable of all the things we needed to know. He was polite, friendly and helped us in deciding exactly what we needed. He also explained how the finances worked out etc.

Assistant showed me what I said I was looking for and assisted me when I totally changed my mind and ordered something completely different

Great staff and very professional. Helpful and informative.